Returns & Refunds

Scent is personal, and every candle is hand-poured in small batches — so we cannot resell a candle once it has left the studio. We accept returns for candles that arrive damaged, faulty or incorrect, reported within 7 days of delivery. Everything else we'll try to make right case by case.

• Candle broken, cracked or leaking on arrival
• Wrong product, scent or size delivered
• Missing item from a multi-candle or gift order
• A manufacturing fault — off-centre wick, tunnelling from the first burn, unlit-able wick

• Candles that have been lit or used, unless there is a manufacturing fault
• A change of mind about the fragrance
• Bespoke and custom-built candles, and personalised gifting orders (poured to order)
• Sale or clearance pieces, unless they arrive damaged
• Requests raised more than 7 days after delivery

1. Email us within 7 days of delivery with your order number.
2. Attach 2–3 photos: the candle, the damage, and the outer shipping box (we need the box to claim with the courier).
3. We reply within 2 business days with a resolution — replacement, store credit or refund.
4. If a pickup is needed, we arrange it with our courier at no cost to you. Please keep the original packaging until the request is closed.

Approved refunds are issued to the original payment method through Razorpay. Once we confirm the refund it typically reaches your account in 5–7 business days, depending on your bank or card issuer.

• Refunds cover the product value and any shipping you paid on that order.
• Partial orders are refunded proportionally for the affected items.
• You'll see the refund status on your order page and in a confirmation email.

Orders can be cancelled free of charge any time before dispatch — write to us or use the order page. Once a parcel is handed to the courier we cannot cancel it; refuse the delivery or raise a return instead. Bespoke candles cannot be cancelled once pouring has begun.

If your candle arrives broken, we replace it at no cost — no return shipment needed in most cases. We're a small studio and we stand by every pour.